Effective Date: October 15, 2026

Welcome to Fluidune. These Terms of Purchase establish the conditions applicable to orders placed through our online store. By purchasing products from our Table, Organization, or Bath collections, you acknowledge that you have reviewed and accepted these terms, together with our Privacy Notice, Shipping Policy, Return Policy, and Terms of Service.

Please review these conditions carefully before completing a purchase. If you do not agree with them, you should refrain from placing an order on our website.

1. Purchase Eligibility

By submitting an order through Fluidune, you represent and confirm that:

• You are at least 18 years old or have reached the legal age of majority in your location.
• You are legally permitted to enter into a purchase agreement.
• All personal and payment information submitted during checkout is truthful, current, and complete.
• Your purchase and use of our products comply with applicable laws in your country or region.

Customer communications may be stored or recorded for service improvement, dispute resolution, and quality monitoring where permitted by applicable law.

2. Privacy and Personal Information

We respect the importance of protecting customer information. Personal data collected during your shopping experience is handled in accordance with our Privacy Notice.

When purchasing from Fluidune, certain information may be processed to complete transactions, arrange deliveries, communicate order updates, and provide customer assistance.

We may revise our privacy practices from time to time. Any changes will be reflected in the updated Privacy Notice, and personal information will be handled in accordance with applicable data protection requirements.

3. Order Confirmation and Acceptance

Receiving an order confirmation does not necessarily mean that your purchase has been formally accepted for fulfillment.

Fluidune reserves the right to verify, decline, or cancel orders for legitimate reasons, including:

• Items being unavailable or out of stock
• Problems with payment authorization
• Potentially fraudulent or unauthorized transactions
• Incorrect pricing or technical inaccuracies
• Missing or inaccurate checkout information

In certain situations, additional verification may be requested before an order is processed.

If we cancel an order after receiving payment, the amount paid for the cancelled order will be refunded through the original payment method.

We may also revise product listings, prices, promotional offers, and inventory information as needed, without affecting rights arising from orders already accepted.

4. Product Descriptions and Accuracy

At Fluidune, we make reasonable efforts to present accurate information about our home essentials.

However, minor differences between website images and delivered products may occur due to factors such as:

• Lighting and photography conditions
• Individual screen settings and color reproduction
• Normal variations in manufacturing
• Differences in materials, finishes, or textures

Product measurements, images, features, and descriptions are intended to help customers make informed purchasing decisions.

We recommend reviewing all available product specifications before placing an order.

5. Pricing and Website Errors

We aim to ensure that product prices and related information are displayed correctly across our website.

Nevertheless, occasional typographical, technical, or administrative errors may occur.

If a product is listed at an incorrect price, Fluidune may contact the customer to confirm the correct information or cancel the affected order where legally permitted.

If an order is cancelled due to an error after payment has been collected, a full refund for that order will be provided through the original payment method.

6. Product Availability and Shipping

We regularly update our inventory information; however, product availability may change before an order has been processed.

Orders are generally prepared and dispatched according to the processing and delivery estimates provided in our Shipping Policy.

Shipping times may be influenced by circumstances such as:

• Customs inspection and clearance
• Delivery carrier operations
• Severe weather or transportation interruptions
• Unexpected fulfillment or logistics delays

If an ordered product becomes unavailable, we will inform you and arrange a suitable refund or order adjustment.

7. International Purchases

Fluidune may accept orders from customers in different countries and regions.

For international purchases, customers should understand that:

• Certain products may not be available in every destination.
• Packaging, labels, or included documents may vary depending on the market.
• Some product instructions may be supplied in English.
• Import regulations and product restrictions may differ between countries.

Customers are encouraged to verify any applicable local requirements before ordering.

8. Import Duties and Additional Taxes

Unless specifically indicated at checkout, displayed product prices may exclude import duties, customs charges, value-added taxes (VAT), clearance fees, and other destination-related assessments.

Customers may be responsible for paying these additional charges when required by the relevant authorities.

Any applicable taxes or fees will be handled in accordance with local laws and the information provided during checkout.

9. Applicable Law

These Terms and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable laws.

Because we provide products to customers in multiple jurisdictions, you may also benefit from mandatory consumer protection rights provided by the laws of your country, state, province, or region of residence.

Contact Information

If you have any questions about these Terms of Purchase, payment matters, or an order placed with Fluidune, please contact our customer support team.

Brand Name: Fluidune

Company Name: ZHANGDEQING INC

Support Email: support@fluidune.com

Customer Service Phone: +1 479-401-8967

Business Address: 1037 Ogden St 
Denver CO 80218
US