FAQs
Welcome to the Fluidune Help Center. Here you'll find answers to frequently asked questions about our home essentials, payment options, shipping, order management, and customer service.
If you need additional assistance or cannot find the answer you're looking for, please reach out to our team at support@fluidune.com. For inquiries related to an existing purchase, we recommend including your Order Number and the email address associated with your order.
1. Orders & Payments
How can I use a discount code?
You can apply an eligible promotional code during checkout by following these steps:
- Select your preferred home essentials and add them to your shopping cart.
- Continue to the checkout page.
- Find the Discount Code or Promo Code section.
- Enter your promotional code and select Apply.
- Confirm that the discount has been reflected in your total before completing payment.
If you're shopping on a mobile device, you may need to open the order summary to locate the discount code field.
What payment methods are available?
Fluidune accepts payments through a variety of commonly used and secure payment methods, including:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
Please note that available payment methods may differ based on your location and the options displayed at checkout.
What are your shipping charges?
Our standard shipping charge is typically USD $5.99 per order.
Actual shipping fees may differ depending on your shipping destination, selected delivery service, or applicable promotional discounts. You can review the final shipping cost at checkout before confirming your purchase.
2. Shipping & Delivery
Does Fluidune offer international shipping?
Yes. Fluidune provides shipping services to customers across various countries and regions.
We cooperate with logistics and fulfillment partners to arrange international deliveries and ensure that orders are handled as efficiently as possible.
When can I expect my order to arrive?
Once your order has been prepared and dispatched, the estimated delivery period is generally 10–20 business days.
Shipping estimates may be affected by your location, customs procedures, seasonal demand, weather disruptions, or local delivery services.
Where can I find my tracking information?
After your order has been shipped, we will send a shipping confirmation email containing the relevant tracking details.
You can enter your tracking number on a parcel tracking platform or the designated courier's website to check the latest delivery updates.
Why is my tracking status not changing?
Tracking updates are not always immediate.
It may take approximately 24–48 hours for the first tracking details to appear after your package has been dispatched. For international shipments, tracking information may also remain unchanged while the parcel moves between distribution centers or customs facilities.
Why did I receive my order in separate shipments?
Some orders may include products stored at different fulfillment locations.
To avoid unnecessary delays, certain items may be dispatched in separate packages. In such cases, tracking information will be provided for each shipment when available.
3. Order Changes & Cancellations
Is it possible to update my shipping address?
If your order has not yet been dispatched, we may be able to help you update your shipping address.
Please email support@fluidune.com as soon as possible using the subject line:
Urgent: Shipping Address Update
Include the following details:
- Order Number
- Email Address Used for the Order
- Correct Shipping Address
Please understand that address changes may not be possible once your package has been handed over to the shipping carrier.
Can I change the products in my order?
Order modifications may be possible if your purchase has not yet entered the preparation or fulfillment stage.
To request a change, contact support@fluidune.com and provide:
- Order Number
- Order Email Address
- Details of the Items You Wish to Change
We will review your request and confirm whether the adjustment can be made. Changes cannot be guaranteed after order processing has begun.
How can I request an order cancellation?
You may request cancellation before your order has been shipped.
If your purchase is already being processed, cancellation may not be possible, and applicable processing charges may apply where permitted by law.
Orders that have already been dispatched cannot normally be cancelled. Please refer to our return and refund policy for information about available options after delivery.
4. Product Support
What should I do if my order arrives damaged?
If your home essentials arrive damaged, please get in touch with our customer support team as soon as possible.
To help us assess the situation, include:
- Order Number
- Order Email Address
- Clear Photos or Videos of the Damaged Item
- A Photo of the Package's Shipping Label
Our team will review the details and assist you in finding a suitable resolution.
What if I receive a faulty product?
We aim to provide reliable products across our Table, Organization, and Bath collections.
If an item appears to have a manufacturing defect or does not function as intended, please contact support@fluidune.com with:
- Order Number
- Email Address Associated with Your Purchase
- A Brief Explanation of the Problem
- Supporting Photos or Videos
After reviewing the information, our customer service team will advise you on the appropriate next steps.
What if an item is missing or I receive the wrong product?
If you receive an incorrect item or notice that something is missing from your delivery, please notify us promptly.
When contacting our support team, provide:
- Order Number
- Order Email Address
- Photos of the Products Received or Details of the Missing Items
We will check your order information and work to resolve the issue as efficiently as possible.
5. Account & Order Notifications
Why haven't I received an order confirmation?
Order confirmation emails are normally sent to the email address entered during checkout.
If you cannot find your confirmation message, please check your Spam, Junk, or Promotions folders.
Should the email still be missing, contact support@fluidune.com. Our team can help verify your order and provide the relevant confirmation details.
What should I do if I haven't received a tracking number?
Tracking details are generally provided within 1–2 business days after your order has been processed and prepared for shipment.
If you haven't received any shipping updates after this period, please check your spam folder first.
You may also contact our customer support team for assistance with your order status.
6. Company Information
Brand Name: Fluidune
Company Name: ZHANGDEQING INC
Email: support@fluidune.com
Customer Service Phone: +1 479-401-8967
Business Address: 1037 Ogden St
Denver CO 80218
US