Thank you for choosing Fluidune. We strive to offer dependable home essentials and a pleasant shopping experience. If you encounter any problems with your purchase, our customer service team is available to review your concerns and provide assistance.

For questions about returns, refunds, or product-related issues, please contact us at support@fluidune.com. When reaching out about an existing purchase, kindly provide your Order Number and the email address associated with your order to help us assist you efficiently.

1. General Return Policy

Unless otherwise required by applicable consumer protection laws, orders placed through Fluidune are generally considered final after purchase.

We do not normally accept returns or exchanges for reasons related to personal preferences, accidental purchases, or changes of mind.

However, we may provide assistance or approve exceptions under the following circumstances:

• The product is damaged upon delivery.
• The item contains a confirmed manufacturing defect.
• An incorrect product was delivered due to an order fulfillment mistake.

All eligible requests are subject to review in accordance with this policy and applicable legal requirements.

2. Damaged, Defective, or Incorrect Products

At Fluidune, we aim to provide reliable products across our Table, Organization, and Bath collections. If an item arrives damaged, is defective, or does not match your order, please notify our customer support team promptly.

We request that customers report such issues within 7 days of the confirmed delivery date. This reporting period does not limit any rights provided by applicable law.

Please email support@fluidune.com and include the following details:

• Order Number
• Email Address Used During Checkout
• A Clear Description of the Problem
• Photos or Videos Showing the Damage, Defect, or Incorrect Product

After receiving your request, our customer service team will assess the information and advise you of the available options.

Depending on the nature of the issue, eligible resolutions may include:

• Sending a replacement item
• Issuing a partial refund
• Providing a full refund

Requests are evaluated individually based on the circumstances and supporting information.

3. Refund Processing

Once a refund request has been reviewed and approved, the applicable amount will generally be credited to the original payment method used for the purchase.

Refunds typically take approximately 7–12 business days to appear in your account after being issued.

The exact processing time may depend on your financial institution, credit card provider, or payment service.

4. Product Replacement Policy

Fluidune does not generally offer exchanges for alternative colors, sizes, styles, or product variations when the original item was ordered correctly and delivered in acceptable condition.

Replacement products may be provided when an eligible claim involves:

• Damage sustained during transportation
• A confirmed product defect
• An incorrect item sent as a result of a fulfillment error

All replacements are subject to product availability. If the original item is unavailable, our customer service team will discuss an appropriate alternative resolution.

5. Return Authorization

Before sending any products back to us, please contact our customer support team to obtain the necessary instructions.

If a physical return is required, we will provide the relevant return information after reviewing and approving your request.

Please avoid shipping merchandise back without prior authorization, as unauthorized returns may experience processing delays or may not qualify for a refund under this policy, except where required by law.

6. Contact Us for Assistance

If you need clarification about our Return Policy or require support with a recent purchase, please contact our customer service team.

At Fluidune, we value customer satisfaction and aim to address eligible product concerns fairly and efficiently. We appreciate your trust in our home essentials and are committed to providing reliable after-sales assistance.

Brand Name: Fluidune

Company Name: ZHANGDEQING INC

Support Email: support@fluidune.com

Customer Service Phone: +1 479-401-8967

Business Address: 1037 Ogden St 
Denver CO 80218
US