Last Updated: October 15, 2026

Thank you for choosing Fluidune. We are dedicated to providing reliable delivery services for our home essentials. This Shipping Policy outlines important information regarding order preparation, shipping charges, estimated delivery times, and shipment tracking.

1. Order Processing

Once your purchase has been confirmed, our fulfillment team will begin preparing your items for dispatch.

Orders are typically processed within 1–3 business days. During this period, we confirm product availability, perform necessary quality checks, and prepare packages for transportation.

Orders submitted during weekends or recognized public holidays will normally be processed starting on the following business day.

2. Shipping Costs & Estimated Delivery

Fluidune provides shipping services to customers in various countries and regions.

• Standard Shipping Rate: USD $5.99 per order
• Estimated Shipping Time: 10–20 business days after dispatch

Please note that delivery estimates are approximate and may differ based on your location, courier operations, and other shipping conditions.

3. Potential Shipping Delays

We cooperate with our shipping and fulfillment partners to ensure orders are delivered as efficiently as possible. However, unexpected circumstances may sometimes affect delivery schedules.

Possible causes of delay include:

• Customs clearance procedures
• Extreme weather events
• National or regional holidays
• Transportation or logistics interruptions
• Increased parcel volumes during busy periods

We appreciate your understanding when delivery schedules are affected by circumstances outside our reasonable control.

4. Tracking Your Shipment

After your package has been dispatched, a shipping confirmation email will be sent to the email address provided at checkout.

This message will contain your tracking number, which can be used to check delivery progress through the carrier's website or a tracking service such as 17TRACK.

Tracking records may require approximately 48–72 hours to become available after the shipment has been transferred to the delivery provider.

5. Orders Shipped in Multiple Packages

Certain orders containing multiple items may be fulfilled from separate storage or distribution locations.

To help prevent unnecessary shipping delays, products within the same order may be delivered in different packages.

When separate shipments are arranged, each package will have its own tracking information and may arrive on a different date.

6. Order Modifications & Cancellations

If you need to request a change to your order, delivery address, or contact details, please reach out to our customer service team within 12 hours of placing your purchase.

Send your request to support@fluidune.com and provide:

• Order Number
• Email Address Used for the Purchase
• Description of the Requested Modification

We will review your request and attempt to make the necessary changes whenever possible.

However, modifications and cancellations cannot be guaranteed once order preparation or warehouse processing has started. Any applicable statutory cancellation rights remain unaffected.

7. Unsuccessful Delivery Attempts

If a courier cannot complete delivery because the recipient is unavailable, the package may be held at a nearby collection facility or scheduled for another delivery attempt.

Customers may need to contact the shipping provider directly to arrange collection or redelivery.

Please ensure your shipping details are complete and accurate when placing an order. Additional shipping costs resulting from incorrect addresses or uncollected packages may be the customer's responsibility where permitted by applicable law.

8. Tracking Delays and Delivery Concerns

It is possible for tracking information to remain unchanged temporarily while a parcel is moving between transportation hubs or undergoing customs processing.

A temporary lack of updates does not necessarily mean that a package has been lost.

If your tracking status has not changed for more than 7 days, please contact our customer support team. We will review the situation and, when appropriate, assist with an inquiry to the shipping provider.

9. Lost or Missing Shipments

If a delivery provider confirms that a shipment has been lost while in transit, Fluidune will investigate the issue and help arrange a suitable resolution.

Depending on the circumstances and applicable consumer protection requirements, this may include:

• Sending a replacement order
• Providing a refund for the affected items

If tracking records indicate that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building reception, or the carrier.

Please contact our team if the parcel remains missing so we can review the available delivery information and assist where appropriate.

10. Shipping Destinations

Fluidune serves customers across multiple international markets.

Orders may be dispatched from different fulfillment facilities or through authorized logistics partners depending on stock availability and delivery requirements.

If shipping services are unavailable for your destination because of transportation restrictions, applicable laws, or carrier limitations, we will inform you and arrange a refund when the order cannot be fulfilled.

11. Customer Shipping Responsibilities

When placing an order with Fluidune, customers should be aware of the following shipping conditions:

• Estimated delivery periods are provided as guidance and may be affected by circumstances outside our control.
• Customers are responsible for entering complete and accurate delivery information.
• Customs duties, import taxes, and other destination-specific charges may be payable by the customer unless otherwise indicated during checkout or required by law.
• Delivery-related responsibilities and risk of loss are determined by applicable consumer laws and the circumstances of the delivery.

Contact Us

If you have any questions about shipping arrangements, tracking updates, or the delivery status of your order, our customer support team is available to assist you.

For faster assistance, please provide your Order Number and the email address used when completing your purchase.

Brand Name: Fluidune

Company Name: support@fluidune.com

Support Email: support@fluidune.com

Customer Service Phone: +1 479-401-8967

Business Address: 1037 Ogden St 
Denver CO 80218
US